Health Records and Complaints
ACCESS TO HEALTH RECORDS
In accordance with Texas Health & Safety Code 181.105, patients are entitled to instruction regarding:
- Requesting medical records
- Contacting the applicable licensing authority
- Filing a consumer complaint
HOW TO REQUEST YOUR MEDICAL RECORDS
Submit a written request to our office by:
- Email: info@colonychiro.com
- Fax: 972-625-5028
- In person during normal business hours
- Mail: Colony Chiropractic
4709 State Highway 121, Suite 124
The Colony, TX 75056
Include the following information:
- Full Name
- Date of Birth
- Phone Number
- Dates of Treatments requested
- Signature and Date
Provide a Copy of a valid government issued ID
Our office will process your request in accordance with applicable Texas Law and HIPAA regulations. Reasonable copying and mailing fees may apply as permitted by law. For questions regarding records request, contact our office at (972) 625-4800
HOW TO CONTACT THE CHIROPRACTIC LICENSING AUTHORITY
Texas Chiropractors are regulated by the: Texas Board of Chiropractic Examiners
Website: TBCE.com – Phone: 512-305-6700
Mail: Texas Board of Chiropractic Examiners 1801 Congress Avenue Ste. 10.500, Austin, TX 78701-1319
You may contact the board regarding:
- Licensing questions
- Disciplinary matters
- Professional conduct concerns
- Filing a complaint against a chiropractor
HOW TO FILE A CONSUMER COMPLAINT
Patients may file a consumer complaint regarding protected health information, privacy rights, or health care concerns under Texas Health & Safety Code 181.103.
Visit the Texas Attorney General Consumer Protection Website www.texasattorneygeneral.gov
Complete the online complaint form or request a paper complaint form
Provide:
- Your contact information
- Name of the provider or facility
- Description of the complaint
- Relevant dates and supporting documentation
Submit the complaint through the Attorney Generals Website or by mail.
PO BOX 12548, Austin, TX 78711 – Phone: 800-621-0508
This notice is provided pursuant to Texas Health & Safety Code 181.1036 and 181.05
